I am a strategic procurement leader dedicated to optimizing global operations within the CX cloud space. At Talkdesk, I specialize in bridging the gap between innovative technology and fiscal responsibility. My focus is on building a world-class supply chain that supports our mission to help enterprises unlock the promise and power of Great Customer Experience. With a background in high-growth SaaS environments, I excel at vendor lifecycle management, complex contract negotiations, and implementing scalable procurement frameworks. I’m passionate about leveraging AI-driven insights to drive cost savings while fostering deep, collaborative partnerships that fuel long-term business agility.
September 28, 2026
2:50 PM Panel: Beyond the Curtain: Inside How Decisions Are Really Made
This session pulls back the curtain on how procurement leaders and their stakeholders, truly make decisions, revealing the conversations, considerations, and internal dynamics that determine which vendors move forward and which quietly fall off the list.
Key takeaways:
- Influencing procurement decisions beyond price and features
- Why do deals stall or disappear, even when interest is high
- How internal stakeholders shape final outcomes
- What suppliers do to strengthen or weaken trust
Check out the incredible speaker line-up to see who will be joining Samantha.
Download The Latest Agenda